Frequently Asked Questions

No. Only UK Visas and Immigration (UKVI) or the Home Office can decide applications. Where we provide regulated assistance within IAA Level 1, we help you prepare applications clearly and identify risks — we never promise an outcome.

Use our enquiry form to outline your situation and deadlines. We will confirm whether we can help and explain any proposed consultation or document review fees before you proceed.

Sometimes we can help with a fresh application or other steps that fall within IAA Level 1. At Level 1, administrative review is not permitted where a refusal was based on credibility or the genuineness of documents or relationships — those cases must go to a higher-level IAA-authorised adviser or a solicitor. Immigration tribunal appeals and judicial review are outside Level 1. Contact us and we will say clearly if we can assist or signpost you.

Processing times vary by route and workload. GOV.UK publishes indicative processing times; we help you plan submission dates and evidence — we do not control UKVI queues.

It depends on complexity. Many straightforward applications can be supported under IAA Level 1. Discretionary or complex matters, immigration tribunal appeals, judicial review, and some overstayer or removal situations typically need an IAA-authorised Level 2 or 3 adviser or a solicitor. We explain where your case sits and do not take on work outside our authorisation.

No. Website content is general information. Where we provide regulated immigration advice, it is only with your agreement and only within IAA Level 1 permissions described on our About page — not legal advice from a solicitor.

In the UK, providing regulated immigration or visa advice or services in the course of business, whether paid or unpaid, requires the qualifications or exemptions prescribed by law. Providing such services without being qualified or exempt is a criminal offence: the provider may face prosecution, a fine and/or imprisonment. Lawful providers include IAA-registered advisers and appropriately qualified professionals regulated by another approved professional body. Regulated services offer a verifiable scope of practice and applicable professional standards, complaints procedures and professional indemnity protections. Unqualified services may lack these safeguards, increasing the risk of harm to an application and difficulty recovering losses. This does not remove all of an applicant’s statutory rights: concerns can still be reported and applicable legal remedies pursued. Registration does not guarantee a visa outcome.

Someone without the appropriate qualifications may give incorrect advice, omit evidence or miss deadlines, leading to additional costs, delays or refusal. False documents or statements can also have serious consequences for current and future applications. Verify qualifications through official channels rather than relying on titles or promises. If problems arise, keep communication and payment records and report your concerns to the IAA or relevant regulator.